Rogers or Bell - Get a Competitive Quote and then Call to Cancel

13.12.09: Once again, it pays to shop around at the end of a contract with Bell or Rogers.
 
A year ago, our TV contract with Rogers was coming due.
I checked with Bell and got a better deal and then

called Rogers (customer retention) and ask them to stop service a month hence.
Rogers came back with a 30% discount (Internet and TV) that caused us to stay for a year.

The year is up Jan 20th.

I called Bell today and got their best rates for Internet and TV (can't get one without the other) for everything we have at Rogers. Bell also included an upgraded PVR (whole home).

I then called Rogers to cancel Internet and TV service as of Jan 20th (must call a month ahead or you are charged an extra month) and told them what Bell was offering. They asked what it would take to stay, as we were a long time customer.

Once again, Roger exceeded my expectations by including the Internet, TV and home phone (and an upgraded PVR) in a monthly cost that was $50 less than Bell and $8 less than Rogers currently.

If I hadn't negotiated, we would be paying Rogers $85 more per month as of February.

It always pays to negotiate with these two.